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CVKYC is a production grade spacial p2p video call offering as a managed service from Centedge for video Know Your Customer(vKYC) and video customer support use cases. It has all the basic features like mute/ un-mute , video on/off along with advanced features like role based controls, Document Image capture by agent, Real time call / network quality monitoring, In call mic / camera change, and last but not the least auto re-connection in case of a network change from LTE to WiFi or vice-versa. If you are planning to build one to one video Know Your Customer(vKYC) / video customer support application then this ready made application can save you months of effort by providing a ready to use production grade application ready for integration. Please feel free to initiate a Meetnow discussion with our technical consultants using the Meetnow page or check out the Live Demo.

Mute / Unmute

Mute / unmute the mic while in a call is an essential feature needed in any video call app. We have it implemented in cvkyc to let the other party not listen what he/she needn't listen.

Role based Controls

Both the participant need not be friends hanging out in a video call. They may be an agent and a customer having an official conversation for a purpose.Here the agent may need to control the camera / mic of the customer. This is perfectly possible with cvkyc.

Image capture

For an official use case like vKYC(video Know Your Customer), capturing an image when the customer is showing his/ her identification document is important. Therefore it has been integrated in to cvkyc envisioning such an use case.

Camera on/off

In call camera on / off is another important but necessary feature. It enables the user to switch off the camera when some private space is needed while a call is on.

In call camera/mic change

It is perfectly possible that an user has 2 cameras available and he/she started the call with camera 1. Mid call the user need to change to camera 2. This is perfectly possible in cvkyc. The user can change from 1 mic to another mic while in call as well if more than 1 mic is available.

Auto reconnection

Bad network / network switchover ( LTE to WiFi / vice versa ) resiliency  is important for providing customer satisfaction. Therefore, we have built auto re-connection into cvkyc so that the call can be reconnected without any kind of customer intervention in case of a network disconnection and re-connection.

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