CVKYC is a production grade spacial p2p video call offering as a managed service from Centedge for video Know Your Customer(vKYC) and video customer support use cases. It has all the basic features like mute/ un-mute , video on/off along with advanced features like role based controls, Document Image capture by agent, Real time call / network quality monitoring, In call mic / camera change, and last but not the least auto re-connection in case of a network change from LTE to WiFi or vice-versa. If you are planning to build one to one video Know Your Customer(vKYC) / video customer support application then this ready made application can save you months of effort by providing a ready to use production grade application ready for integration. Please feel free to initiate a Meetnow discussion with our technical consultants using the Meetnow page or check out the Live Demo.
Mute / Unmute
Mute / unmute the mic while in a call is an essential feature needed in any video call app. We have it implemented in cvkyc to let the other party not listen what he/she needn't listen.
Role based Controls
Both the participant need not be friends hanging out in a video call. They may be an agent and a customer having an official conversation for a purpose.Here the agent may need to control the camera / mic of the customer. This is perfectly possible with cvkyc.
For an official use case like vKYC(video Know Your Customer), capturing an image when the customer is showing his/ her identification document is important. Therefore it has been integrated in to cvkyc envisioning such an use case.
In call camera on / off is another important but necessary feature. It enables the user to switch off the camera when some private space is needed while a call is on.
In call camera/mic change
It is perfectly possible that an user has 2 cameras available and he/she started the call with camera 1. Mid call the user need to change to camera 2. This is perfectly possible in cvkyc. The user can change from 1 mic to another mic while in call as well if more than 1 mic is available.
Bad network / network switchover ( LTE to WiFi / vice versa ) resiliency is important for providing customer satisfaction. Therefore, we have built auto re-connection into cvkyc so that the call can be reconnected without any kind of customer intervention in case of a network disconnection and re-connection.